Privacy Policy

Arrant Knaves Inc. (A0062408B) (“Arrant Knaves”) is committed to protecting your privacy and your personal information is held in confidence.

Arrant Knaves have developed a privacy policy to comply with the Privacy and Data Protection Act 2014(Vic) (“Privacy Act”) and Health Records Act 2011 (Vic) (“Health Records Act”).

Please note, your personal information will not be used for any third-party marketing or disclosed to any third party, other than our authorised ticketing provider for data management purposes only without your consent, unless required by law.

1.Your Personal Information

For the purpose of this policy, “personal information” is information or an opinion, in any form, about an individual whose identity is apparent or can be reasonably ascertained from the information or opinion.

2.What Information do We Collect?

The types of personal information we may collect includes:

• Your name
• Your contact details (such as address, telephone number, email address and/or fax number)
• Transactional information you provide when you make a payment to us including credit card details, concession/senior/ student card details
• Personal information you provide if you commence a business relationship with us
• Health information for customers with access needs including wheelchair access, AUSLAN signing services or audio description services.
• Any correspondence between you and Arrant Knaves
• Any personal information you provide when you contact us to request information, respond to marketing, lodge a complaint, provide feedback, seek employment with us or correspond with us.

3.Reasons for Collecting your Personal Information

Your personal information may be retained and used in the following ways:

• To provide ticketholders with their tickets
• Contacting customers in the event of changes to or cancellations of a performance
• To ensure lawful use of credit cards
• To confirm you are eligible for discounted tickets
• To determine whether you require any special attendance requirements
• To provide information about upcoming performances
• To provide market research
• To enable us to respond to your enquires and communication with us
• For other lawful uses in connection with Arrant Knaves, consistent with this Privacy Policy
• In order to receive our email updates. If you opt-in to receive our emails you are giving Arrant Knaves permission to send you information about upcoming events and other products and services offered by Arrant Knaves.

4.How We Collect Personal Information

We usually collect personal information directly from our customers. For example, when you:

• Purchase a ticket through our website or box office.
• Become an email update subscriber
• Request information from us by telephone or in person
• Correspond with us

5.Storing Personal Information

Arrant Knaves stores personal information in the online environment in the cloud, as well as by electronic storage and in hard copy.

Arrant Knaves will take all reasonable precautions to protect your personal information from loss, misuse, unauthorized access or disclosure and modification.

Arrant Knaves will take reasonable steps to destroy or permanently de-identify personal information if it is no longer required, unless required to retain it by law.

6.Anonymity

Arrant Knaves acknowledges that our customers have the option to remain anonymous when communicating with us. Arrant Knaves will always respect our customers’ right to anonymity, unless required or authorised otherwise by force of law.

7.Accessing & Correcting Personal Information

You are entitled to have access to any personal information we hold about you. Should you request access to this information, you should do so in writing and Arrant Knaves will make all reasonable efforts to comply with your request. Any access will be subject to any legal exemptions pursuant to the Privacy Act or the Health records Act.

It is important that the information we hold about you is accurate. At any time while we hold your personal information, we may prompt you to tell us of any changes. Alternatively, if you know of any changes or updates that need to be made to your personal information, please contact us.

8.Changes to Privacy Policy

Arrant Knaves may modify this policy from time to time and will post the updated Privacy Policy to this website.