TICKETING TERMS AND CONDITIONS
1.PEFROMANCE ALTERATIONS AND CANCELLATIONS
1.1.Arrant Knaves reserves the right to add, withdraw or substitute artists, vary advertised programs, seating arrangements and audience capacity and to alter ticket price as required
1.2.If a performance is cancelled ticket holders may exchange into another performance of the same production, subject to availability. Where a refund is requested the tickets should be returned to the place of purchase within 20 days.
1.3.If a performance is cancelled, Arrant Knaves will provide a refund for any tickets purchased through an authorised seller.
1.4.Details of an event may be changed without notice. Artists or performers may be added, removed or substituted. Where possible, Red Stitch will advise customers of any changes to an event prior to the performance.
1.5:Arrant Knaves will endeavour to disclose content warnings (including adult themes and offensive language) prior to the commencement of a performance. If you have any particular concerns, you are advised to contact Arrant Knaves prior to the performance.
1.6:Arrant Knaves will attempt to advise ticket holders if they will have a restricted view prior to purchase where possible.
2.CONDITIONS OF ENTRY
2.1: The right of admission is reserved by Arrant Knaves management. Admission may be refused with reasonable cause.
2.2: Ticket holders enter the venue at their own risk.
2.3: Late arrivals will not be admitted until an appropriate interval in the performance.
2.4: Customers who leave the theatre while a performance is in progress will not be readmitted except during scheduled breaks in the performance, such as interval.
2.5: Tickets will not be exchanged or refunded if customers are denied admission or readmission as described in clauses 2.4 or 2.5 above.
2.6: Ticket holders must adhere to all public health orders and Arrant Knaves policies when attending performances.
2.7: The use of photographic or recording equipment, including mobile phones, is prohibited. Mobile devices must be turned off before entry into the venue’s auditorium.
3.TICKET SALES
3.1: Tickets are only valid if purchased through Arrant Knaves or an authorised agent.
3.2: Bookings are subject to availability.
3.3: Customers who purchase tickets online or by phone will be sent an email to confirm the purchase. If you do not receive a confirmation email or are concerned that your purchase was unsuccessful, please contact the Box Office for confirmation of purchase. Arrant Knaves takes no responsibility for incomplete purchases, where the customer has not received confirmation of the order.
3.4: Ticket prices within this site are in Australian dollars.
3.5: GST is not payable on tickets, in accordance with subparagraph 38-250(2)(b)(ii) of A New Tax System (Goods and Services Tax) Act 1999.
3.6: A transaction fee may apply to your ticket purchase.
3.7: Where concessions are applicable, valid identification must be presented upon request.
3.8: You guarantee that you have the authority to make payment for your purchase and that you either own OR have consent from the owner/holder of the credit card used for the transaction.
3.9: All purchases are charged to credit cards at the time of purchase, not at the time of attendance.
4.REDEMPTION OF TICKETS
4.1: Upon arrival, please present a printed copy of your electronic ticket or display your ticket on a portable electronic device (such as your mobile phone). Your ticket will be scanned prior to your admission into the auditorium.
4.2: If you are unable to print your ticket or display it on a suitable device, please advise Arrant Knaves’ staff as soon as possible, so we can try to retrieve your booking details with minimum disruption.
4.3: Arrant Knaves reserves the right to re-sell any ticket that has not been presented to staff by the advertised performance start time. Original purchasers will not be refunded for tickets which are not presented by the advertised commencement time, whether or not the tickets are re-sold.
5.REFUNDS &EXCHANGES
5.1: Tickets will be refunded in the following circumstances:
6.1: These Terms and Conditions are subject to change. Any changes to these Terms and Conditions become effective on the day after their publication to the Arrant Knaves website and apply to any purchases made after that date.
